Return & Refund Policy

Thank you for shopping at [Your Website/Company Name]. We value your trust and aim to provide you with the best products and services. If you are not fully satisfied with your purchase, our Return & Refund Policy will guide you through the process.

1. Returns

• You may request a return within [X days, e.g., 7/14/30 days] of receiving your order.
• To be eligible for a return, the product must be:
• Unused and in the same condition as you received it
• In its original packaging, with all tags, certificates, and accessories (if any)
• Certain items are non-returnable due to hygiene or safety reasons (e.g., customized jewelry, personal care items, sale items).

2. Return Process

1. Contact us at info@diamondchaincentre.com with your order number and reason for return.
2. Our team will confirm eligibility and provide return instructions.
3. Ship the product back to us at your own cost (unless the item was defective or incorrect).
4. Once received and inspected, we will notify you about the approval or rejection of your return.

3. Refunds

• If approved, your refund will be processed within [X working days, e.g., 7-10 days].
• The refund will be made to your original payment method (credit/debit card, bank transfer, etc.).
• Shipping charges (if any) are non-refundable unless the return is due to our error (defective or wrong product).

4. Exchanges

• We only replace items if they are defective, damaged, or incorrect.
• If you need an exchange, please contact us within [X days] of delivery.

5. Order Cancellations

• Orders may be cancelled within [X hours] of placement if not yet processed/shipped.
• Once shipped, cancellation is not possible, but you may request a return under this policy.

6. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Address: Gali Hingna Rang Mehal, Walled City of Lahore.
Email:  info@diamondchaincentre.com
Phone: (+92)3218441721